Help

Q&A

The registration code is provided by the school. If you have not been provided with this code, please contact the school directly.
If you have forgotten your password and need to reset it, click Forgot password and enter the email you used at registration. Within a few minutes, you'll receive an email with instructions to reset your password.
Your member number, or member ID, is a number assigned to your account and points to your account information, activity, school, and caterer. If you need help with your account, you will need to provide your member number. Your member number can be found in the upper right-hand corner of both the Home and Account pages once you've logged in.
The cut-off date, as well as the charge to be incurred, depends on your school and caterer. To find caterer-specific cut-off information, you can:
  • Login and return here (the information will be provided here once you've logged in) or
  • Login, continue to the Order menu calendar, and the information will be displayed above the calendar.
The reason that we have these fees in place is to ensure that each and every meal delievered is one that surpasses expectations! Late orders mean last minute runs for our distributors and chefs, and we refuse to serve anything less than the best!
Please note that neither the school nor LunchDirect customer support are able to override the cut-off once it has passed.
If your child received an incorrect meal, please contact the school or caterer immediately. They will work with you to resolve the issue.
Please check with your school for any COVID-related updates or policies.
If your school closes due to weather, please check your email for information about account credits.


General Information

For information about refunds, please contact LunchDirect support or your school.
Order cancellations can be made before the cutoff time to receive account credits. You can also find how many credits you have by going to the bottom of your Account page.
The cut-off date, as well as the charge to be incurred, depends on your school and caterer. To find caterer-specific cut-off information, you can:
  • Login and return here (the information will be provided here once you've logged in) or
  • Login, continue to the Order menu calendar, and the information will be displayed above the calendar.
The reason that we have these fees in place is to ensure that each and every meal delivered is one that surpasses expectations! Late orders mean last minute runs for our distributors and chefs, and we refuse to serve anything less than the best!
Please note that neither the school nor LunchDirect customer support are able to override the cut-off once it has passed.
To view your transaction history, navigate to your Account page and click on Order History. This will provide an overview of your transactions. For detailed information, click the view to the right.
We accept the following credit and debit cards:
  • Visa
  • Master Card
  • American Express
  • Discover
Credit Card processing is handled by Elavon and InternetSecure. LunchDirect does not retain any credit card information.
For the most up-to-date allergen information, reach out to your caterer.
Or see our Allergy PDF here.
If you still have a question, see our Helpful Links page.

Phone:

+1 (678) 353-3267